Shipping & Delivery Policy

Last updated: 17 August 2026

This Shipping & Delivery Policy forms part of the Fuegos Terms and Conditions and applies to orders placed through our website.

Please review this policy before completing your purchase.

Shipping Within New Zealand

Fuegos delivers throughout New Zealand, including the North Island and South Island.

Shipping charges are fixed according to each product and are displayed during checkout before payment is completed.

When multiple products are purchased together, the total shipping cost will be calculated and displayed at checkout based on the products included in the order.

We do not currently offer international shipping.

Order Processing

Orders are processed as promptly as possible after payment has been confirmed.

Dispatch and delivery timeframes may vary depending on:

• Product size and weight.

• Stock availability.

• Delivery location.

• Rural or remote access.

• Freight carrier schedules.

• Public holidays and seasonal demand.

Any delivery timeframe provided is an estimate unless Fuegos has specifically agreed to a guaranteed delivery date in writing.

Once your order has been dispatched, we will provide tracking or delivery information where available.

Large and Heavy Products

Parrillas, grills, heaters and other large products may be delivered using a specialist freight carrier.

The customer is responsible for ensuring:

• The delivery address is accurate and accessible.

• There is sufficient access for the delivery vehicle.

• Someone is available to receive the product where required.

• Any access restrictions are communicated to Fuegos before dispatch.

Standard freight delivery generally means delivery to an accessible point at the property. It does not automatically include unpacking, assembly, installation or moving the product to its final position.

If an address requires a special freight arrangement, Fuegos will contact the customer before dispatch. No additional charge will be made without the customer’s approval.

Delivery & Assembly Service

For selected large parrillas and grills, Fuegos can provide a personalised Delivery & Assembly service.

This service may include:

• Delivery by the Fuegos team.

• Unpacking and assembly of the product.

• Positioning the parrilla in an agreed and suitable location.

• A basic introduction to its components and operation.

• Removal of delivery packaging where practical.

Delivery & Assembly is quoted individually based on the product, delivery location, travel requirements and accessibility of the property.

This service is not included in standard shipping unless clearly stated in your order or written quotation.

To request a Delivery & Assembly quote, contact hello@fuegos.co.nz before or after placing your order.

First Cook Together Experience

Customers purchasing selected parrillas may also request our First Cook Together Experience.

This is a personalised introduction to cooking with your new parrilla and includes:

• Delivery and assembly of the parrilla.

• A guided first cook with the Fuegos team.

• An introduction to fire management and Argentinian grilling techniques.

• Guidance on using, cleaning and maintaining the parrilla.

• Wood and charcoal for the experience.

• A selected meat box with a variety of meats for up to six people.

The First Cook Together Experience is designed as a private, hands-on workshop at the customer’s home or agreed location.

Each experience is quoted individually based on the product, location, travel requirements and event arrangements. Availability must be confirmed directly with Fuegos.

The customer must provide a safe and suitable outdoor cooking area, appropriate property access and any weather protection required for the experience.

Pickup From Fuegos

Pickup is available from our premises in Raglan by prior appointment only.

Once your order is ready, we will contact you to arrange a suitable pickup date and time.

Please do not arrive for collection without receiving confirmation from Fuegos.

The pickup address and instructions will be provided after the appointment has been confirmed.

Delivery Addresses

Customers are responsible for providing a complete and accurate delivery address, contact name and phone number when placing an order.

If you notice an error in your delivery details, contact hello@fuegos.co.nz immediately.

We will do our best to update the information before dispatch. However, once an order has been collected by the carrier, we may not be able to redirect it.

Additional costs caused by an incorrect or incomplete address may be charged to the customer where the error was not caused by Fuegos.

Receiving Large Deliveries

Please inspect the external condition of large or freight-delivered products when they arrive.

If the packaging or product appears damaged:

• Take clear photographs before removing the packaging.

• Note the damage with the delivery driver where possible.

• Keep the original packaging.

• Contact Fuegos as soon as possible at hello@fuegos.co.nz.

We recommend reporting freight damage within 48 hours so we can raise the issue promptly with the carrier. This timeframe does not limit your rights under the New Zealand Consumer Guarantees Act.

Delays, Missing or Damaged Deliveries

Occasionally, deliveries may be delayed due to weather, carrier disruption, ferry schedules, road access or circumstances outside our immediate control.

If your order is delayed, missing or damaged during delivery, please contact us. Fuegos will work directly with the carrier to investigate and resolve the issue.

Where Fuegos arranged the delivery, we remain responsible for assisting with delivery problems and providing an appropriate solution in accordance with New Zealand consumer law.

Separate Deliveries

Orders containing multiple products may occasionally be dispatched separately due to product size, stock location or carrier requirements.

Where this happens, you may receive more than one tracking number or delivery.

Cancellations and Returns

To cancel an order or request a return, please review our Returns, Cancellations & Refund Policy:

https://fuegos.co.nz/pages/return-refund-policy

Orders that have already been dispatched cannot be cancelled and must be handled under our returns policy.

Contact Us

For shipping, pickup, Delivery & Assembly or First Cook Together enquiries, contact:

Fuegos
Email: hello@fuegos.co.nz
New Zealand